Last Updated: 22nd April 2025
Your privacy is very important to us and Nathan’s Tech Support (ABN: 27 731 081 010) will always act to protect your information. Nathan’s Tech Support takes this responsibility seriously and is very careful about how and when your personal information is collected and used.
This statement tells you in general terms what our commitment is and how you may access the personal information that we keep.
Nathan’s Tech Support is committed to complying with the federal Privacy Act 1988.
We will always make sure that we handle your personal information securely and carefully and will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities. Nathan’s Tech Support will not use your information for purposes unrelated to the services we provide unless we first obtain your consent. Wherever possible Nathan’s Tech Support will give you the option of interacting anonymously with us provided it is practicable and lawful to do so. We will always use fair and lawful means of collecting personal information. In most circumstances, we will collect personal information directly from you.
Different personal information is collected for different reasons. The personal information we collect is in most cases supplied directly by you when you give us your details, make a booking or provide feedback to us.
The type of service or interaction you wish to receive will determine the specific type of information we need to collect. Personal information may include the following:
We may offer live chat or online messaging features to help answer questions and provide support. When you use live chat, we may collect the information you choose to provide, including your name, contact details, and the content of your messages.
Live chat conversations may be recorded and stored for customer support, training, and service improvement purposes. In some cases, our live chat service may be provided by a third-party platform, which may collect technical information such as IP address, browser type, and timestamps.
We only use this information to respond to enquiries and improve our services. We do not use live chat information for unrelated purposes without your consent.
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Examples of Cookies we use:
We may collect information for a number of reasons including to:
The personal information we collect is in most cases directly supplied by you when you give us your details, engage in our services or provide feedback to us.
We will take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the internet.
Nathan’s Tech Support is not responsible for the privacy practices & content of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.
We utilise Vercel Web Analytics (https://vercel.com/docs/analytics) to collect anonymised data about how visitors interact with our website. This includes information such as page views, referrers, and geographical locations. Importantly, Vercel Analytics does not collect personally identifiable information (PII) like IP addresses or user-agent strings. This approach ensures compliance with privacy regulations, including the General Data Protection Regulation (GDPR). For more information on Vercel Analytics and how it works, please visit https://vercel.com/docs/analytics/privacy-policy.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this privacy policy please contact us through the following:
